Delinquent Water Accounts
A Friendly Reminder About Delinquent Water AccountsThe City of La Porte Utility Billing Division has two billing cycles for water, sewer and garbage service. These cycles are based on your location within the city and cannot be changed.
Each customer is given 15 days from when the statement was generated to pay his or her water statement without penalty. On the 16th day, a 10% penalty on the current statement plus a 1% penalty on any other outstanding balance is added to the customer's statement. To prevent disruption of water service, a past due letter will be mailed after the statement due date as a reminder. The past due letter gives the customer an additional 10 calendar days from the original statement due date to pay their statement.
Penalties will not be waived for failure to receive your statement. If you experience problems receiving your statement, contact the Post Office. To assist you with payments, a payment Kiosk Machine is located at the City Hall drive thru. The Kiosk Machine is available 24 hours a day 7 days a week and accepts payments in the form of cash, check or credit.
Ten calendar days after statement due date, all balances must be paid to prevent disruption of water service. Unpaid balances can result in additional expenses and significant inconvenience. Although the water is not yet disconnected, the Reconnect/Cut off Fee of $25 is added to the account at the time the Disconnect List is generated. Payments on cut-off days can be made at City Hall, Online, or at the Kiosk Machine. Payment must be made before 3:30 PM to have water reconnected on the same business day. Depending on the volume of reconnections, there could be a delay on having water reconnected by 5:00 PM.
Anyone turning his or her service on without making payment or destroying a locking device to obtain water illegally will be subject to an automatic $25 fee. Furthermore, any unauthorized hookups or taps will be subject to a $200 fine.
For a customer that has been cut off for his or her 4th time in a calendar year, he or she will be required to place an additional deposit with us which is double the current deposit. After the 3rd Unauthorized Tampering Fee, the fee will double from $25 to $50.