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1. How do I communicate with the Billing staff?

You may contact Emergicon Emergency Medical Consultants by phone at 877-602-2060.

You may contact our Billing Specialist Alice Keener for further assistance at 281-470-0054, by fax at 281-471-0688, or by email.

2. How do I arrange monthly payments on my City of La Porte EMS account?

Please contact Emergicon Emergency Medical Consultants for payment arrangements.  

Email: questions@emergicon.com

Phone: 877-602-2060 or 972-602-2060

3. How to read my Medicare Summary Notice (MSN) for Part B?

The MSN is not a bill. Do not send money to Medicare or to the provider until you get a bill. For an explanation on how to interpret the MSN please read the Medicare Summary Notice.

4. I have received a bill from the City of La Porte EMS without any indication that my insurance has been filed, how did this happen?

This can occur if the billing information was not collected at the time of service. You may call our billing service Emergicon at 877-602-2060. You may also contact our Billing Specialist Alice Keener for further information about your bill.

5. What address do I send the Medicare appeals form to?

Medicare Part B
Correspondence Department
PO Box 660156
Dallas, TX 75266-0156

6. What do I need to know to appeal my Medicare claim denial?

For detailed information to appeal your claim, please visit the Medicare Claims and Appeals page.

7. Where can I find the Medicare appeal forms?

You can find the forms on the Medicare website.

8. Why did I receive an ambulance bill when I was not transported to a hospital?

Patients that are assessed and treated by the City of La Porte EMS and then subsequently refuse EMS transport to a hospital facility will be assessed a Treat, No Transport charge for services rendered at the scene.