The CAER Line telephone number is 281-476-CAER (2237).

The phone line is divided into two sections: emergency messages and non-emergency messages. You will be given the opportunity to choose the section you wish to hear.

Remember, the CAER Line is used to communicate emergency information and non-emergency information such as fire training or alarm testing. If you do not hear the information in the emergency section, check the non-emergency information. Perhaps the smoke you see is an area business conducting fire training and not an actual emergency.

When calling the CAER Line, you may hear the following:
  • Emergency information about industrial facility incidents or transportation incidents involving a rail car, tanker truck, pipeline, or marine vessel that may require public protective action.
  • General information about flaring, smoke, noise, nuisance odors, drills, firefighting training or minor incidents not requiring public protective action.
  • Shelter-in-place instructions

CAER Line Fact Sheet in English and Spanish

Odor Complaints
If you smell an odor in your area, please call the CAER Line first to see if any information is available: 281-476-2237. If no information is available about the odor on the CAER Line, please report the odor to Harris County Pollution Control at 713-920-2831. You may also contact the La Porte Office of Emergency Management at 281-470-0010 for questions or concerns.